Technical Support
Questions: General | Paging | Voicemail | Shell Accounts | Email
- General:
- How do I select a secure password?
- A good password will have a mixture of uppercase and lowercase
letters, numbers, and punctuation. Here's some examples of good
and bad passwords:
Bad:
fred Better: Fred.Smith.is#1! Bad: 130paintedskyway Better: 130-Painted-Sky-Way!!
- A good password will have a mixture of uppercase and lowercase
letters, numbers, and punctuation. Here's some examples of good
and bad passwords:
- I forgot my email password.
- We cannot retrieve your old password, but we can help you create a new password.
- Why are your password requirements so strict?
- Sky Way Networks strives to provide the most secure network possible for its customers. Weak passwords not only compromise that customer's account, but are a liability for all of us.
- How do I select a secure password?
- Paging:
- Can I send emails to my alpha pager?
- Yes.
- Can I have copies of incoming pages emailed to me?
- Yes.
- Is it possible to find out the caller ID of the person paging me?
- Yes. As long as the caller does not restrict their caller ID information, you can have their caller ID made avaliable to you. Please contact Sky Way Network's customer service to have this feature enabled on your account.
- Is there an easy way to alpha page individuals or groups from my computer?
- Yes.
- What is TAPP paging, and how can I use it to page a Sky Way Networks customer?
- Yes.
- Can I use one pager for two different voicemail boxes?
- Yes.
- What are "maildrops?"
- Yes.
- I have a pager like the Advisor Gold or ATI Corporate and would like to program multiple capcodes into it. How do I do that?
- Yes.
- I have numerous employees, and would like to occasionally page all of them at once. How do I do that?
- Yes.
- How do I set up my pager?
- Pager Manuals:
-
Motorola
ATI
Apollo
You will need to install Acrobat Reader to read these manuals.
- Pager Manuals:
- Can I send emails to my alpha pager?
- Sky Way Voicemail Use:
- Is there a way to alert my cell phone when I have a new voicemail waiting for me?
- Yes.
- Can I get a copy of my voicemails sent to me via email?
- Yes. Recordings of you voicemail messages can be automatically emailed to you in a WAV format. Please contact Sky Way Network's customer service to have this feature enabled on your account.
- Is it possible to find out the caller ID of the person leaving me voicemails?
- Yes. As long as the caller does not restrict their caller ID information, you can have their caller ID made avaliable to you. Please contact Sky Way Network's customer service to have this feature enabled on your account.
- How do I set up my account initially?
- When your account is assigned to you, you'll be provided a pass code to access the administration menus on your voicemail box. Call your voicemail number, interrupt the default greeting by pressing 0, and enter your pass code.
- How do I change my pass code?
- Access your administration menus. When prompted, press 6 to access the maintenance menu. From the maintenance menu, press 1 to access the security codes menu, and follow the instructions given.
- Can I have more than one greeting recorded on my voicemail? How
do I change greeting types?
- Access your administration menus. When prompted, press 6 to access the maintenance menu. Next, press 1 to access the greetings menu. If you want to select a different greetings menu, press 4 and follow the prompts.
- Can I set up an autodial to change greeting modes?
- Yes. Record your autodialer to send a string of the formats:
- To change to the standard greeting: [voicemail number] [5 second pause] [0] [pass code] [6, 1, 4, 1]
- To change to the after-hours greeting: [voicemail number] [5 second pause] [0] [pass code] [6, 1, 4, 2]
- Yes. Record your autodialer to send a string of the formats:
- What other types of greetings are avaliable to me?
- There are four types of greetings you can choose from:
- Standard Greeting: This greeting is reserved for your standard, day-to-day greeting.
- After-Hours Greeting: This greeting works the same way as your standard greeting, but can be recorded differently to include a special message for callers that reach your voicemail box after business hours. (See the above question to learn how to switch between greetings.)
- Vacation Greeting: This greeting can contain any message you choose, but will not allow the caller to leave a message for you.
- Name-Only Greeting: This greeting prompts the user for only his name, and supplies a default recording to callers
- There are four types of greetings you can choose from:
- Is there a way to alert my cell phone when I have a new voicemail waiting for me?
- Shell accounts:
- How do I access my shell account? (Telnet doesn't work!)
- Access your shell account using an SSH client such as Putty. See the software page for links and recommendations for appropriate software.
- Hey, FTP doesn't seem to work? How do I upload files to skymessage.net?
(I wrote a web page and saved it to my hard drive...how do I move it
into my shell account?)
- FTP is not supported on this server. We recommed using an SCP client such as WinSCP3 to upload files to your shell account instead of an FTP client. See the software page for links and recommendations for appropriate software.
- How is my quota calculated? (I am getting mail-box full errors...)
- Quotas are calculated based on the entire contents of your shell account. This will include all the stored email, attachments, web pages, and files summed together.
- How do I prepare my shell account to accommodate a personal website?
- Before you can upload a web page to your user account, you'll need
to make some changes to accomodate the files and to allow the skymessage.net
webserver to display them. The following commands should be issued
from your shell account. (See "How do I access my shell account?")
for details about how to do this.) (Note: the [yourname@nightsky
yourname]$ represents what you'll likely see at the command line,
not something you actually type. "yourname" is a sample
username, and you can expect to find your own username in place
of "yourname.") Only text after the $ are commands that
are meant to be issued by you.)
[yourname@nightsky yourname]$ chmod 711 .
This command sets the permissions on your home directory. (Yeah, there really is supposed to be that . at the end!)
[yourname@nightsky yourname]$ mkdir public_html
This creates the public_html "folder." This is the folder that the webserver will look in to retrieve the files to be displayed when it's time to show off your web page.
[yourname@nightsky yourname]$ chmod 755 public_html
This command sets the appropriate permissions on that folder.
[yourname@nightsky yourname]$ cd public_html
This now "moves" your user into the public_html directory; all commands will now be issued relative to this location.
[yourname@nightsky yourname]$ chmod 755 *
This sets the correct permissions on the contents of the public_html folder.
Congratulations, you are now ready to upload (See "Hey, FTP doesn't seem to work? How do I upload files to skymessage.net?") files to your public_html folder for display. Your web address (URL) will be http://www.skymessage.net/~yourname/ (Just make sure your "Intro" page is named "index.html".)
- Before you can upload a web page to your user account, you'll need
to make some changes to accomodate the files and to allow the skymessage.net
webserver to display them. The following commands should be issued
from your shell account. (See "How do I access my shell account?")
for details about how to do this.) (Note: the [yourname@nightsky
yourname]$ represents what you'll likely see at the command line,
not something you actually type. "yourname" is a sample
username, and you can expect to find your own username in place
of "yourname.") Only text after the $ are commands that
are meant to be issued by you.)
- What editors can I use to help create my personal web page?
- There's many to pick from. Mozilla, Arachnophilia, vi, notepad are some free programs that can be used to write web pages. Dreamweaver and Microsoft Front Page are some commercial (expensive) software packages that are commonly used as well. See the software page for recommendations for HTML editing software.
- How do I access my shell account? (Telnet doesn't work!)
- Email Questions:
- How do I configure my IMAP client?
- Yes.
- How do I configure my POP client?
- The actual steps to configure your particular program will vary
depending on the version used, so instructions for Thunderbird are
included here. Other POP clients will be similar, and use the same
settings, but the actual configuration will be somewhat different.
- Under the "Tools" tab, select "Account Settings."
- Under the left window, select "Add Account," and select the radio button for "email account," then select "next."
- Enter your full name and email address in the appropriate fields. Select "next."
- Select "POP" and use "mail.skymessage.net" for the incoming server. Click "next."
- Enter your username in the appropriate field. (This is the same as the first part of your email address.) Click "next."
- Enter a more descriptive account name if you choose. The default is fine for most situations. Click "next," then "finish."
- In "Account Settings", under the mail account you just entered, go to the "Server Settings". Make sure the "Use secure connection (SSL)" option is selected.
- Also, under "Account Settings," select the "Outgoing
Server (SMTP)" tab. Settings for this will vary as follows:
- For Sky Way Dialup Customers: Enter "mail.skymessage.net" in the "server name" field. The rest of the settings can remain at default, and select "ok" when ready.
- For customers connecting from other ISPs, such as their local cable modem or DSL provider: Enter your ISP's SMTP server address in the appropriate location. (Charter customers: smtp.charter.net) (SBC customers: smpt.sbcglobal.net. SBC requires authenticated SMTP, see their documentation on how to configure your mail client.)
- The actual steps to configure your particular program will vary
depending on the version used, so instructions for Thunderbird are
included here. Other POP clients will be similar, and use the same
settings, but the actual configuration will be somewhat different.
- Can I do anything about unsolicited ("Spam") emails?
- Regular users of the Sky Way POP server are encouraged to use POP clients such as Thunderbird, which can help them intelligently filter out spam. See the software page for a link to current free POP clients. NOTE: Spam emails are best just ignored and deleted. Don't bother attempting to contact the spammer to have your email address removed from their database. Doing so simply verifies that there is a human being attached to that address, which will encourage them to target your address even more.
- Does Sky Way filter email for viruses or spam?
- No. In order to guarantee that all customer's email is delivered quickly and on time, the Sky Way mail server does no virus or spam filtering. Filtering is left to the customer to do as their needs require. Please visit the software page for recommendations for virus scanners and email software.
- How do I configure my IMAP client?